They were partway into their vacation when we stopped by for a routine check-in—just a quick walkthrough to make sure everything at home was as it should be.
At first, nothing seemed out of place. Then our HandyPro caught it: subtle signs of moisture where there shouldn’t be. No dramatic flooding—just enough to know something was wrong and moving fast.
We traced the issue to the source: a malfunctioning shower cartridge that was leaking and starting to spread beyond the bathroom.
That’s the kind of problem that can quietly run while a home sits empty, soaking into floors and walls and turning into a major rebuild by the time a family returns. So we jumped in immediately.
We brought in our remediation partner to start the drying process right away, and coordinated a plumber to repair the shower cartridge and stop the leak at the source. We handled the scheduling, access, and handoffs—every moving piece—so our member didn’t have to spend their vacation managing an emergency from miles away.
And we didn’t stop there. We stayed in touch throughout the process, keeping the homeowner updated so they had peace of mind knowing their home was being cared for.
That’s what membership is really about: catching the small things before they become expensive problems—and making sure you can actually enjoy being away.
If you’re a member and have travel coming up, schedule a vacation check-in with us. We’ll make sure your home stays safe while you’re away—and if anything comes up, we’ll handle it.
Because the goal isn’t just home maintenance.
It’s being able to enjoy your time off without worrying about what’s happening at home.
All Annual Plans can schedule vacation check-ins via the app